YOU GOT QUESTIONS? WE'VE GOT ANSWERS.
Where are you located?
New York City, New York.
Do you have a store i can visit?
we're an online store, for now. But, we have some good news! we do participate in some pop up events around nyc, and when we do, we'll post about it on instagram and/or facebook so you can come see some nice things in person. you can also make an appointment to visit our studio by e-mailing firstname.lastname@example.org
Where are your products made?
All Sunday Forever products are made in the USA.
What sizes do your kimonos come in?
currently we make one size but are working to size up. by nature, kimonos are sized generously but we are in the process of developing an extended size.
wHAT ARE YOUR CANDLES MADE OF?
we use only 100% cotton wicks and use high quality COCONUT AND SOY BLEND wax FOR a clean, slow burn.
we recently moved our production to a massachusetts based company. WE CHOSE THIS PARTICULAR MANUFACTURER NOT ONLY BECAUSE OF THEIR HIGH QUALITY HAND-POURED AND HAND LABELED PRODUCTION METHODS BUT ALSO BECAUSE THEY ARE MISSION BASED - THEY SUPPORT FEMALE REFUGEES AND ARTISANS THROUGH CANDLE MAKING, allowing them to earn a fair lving wage.
what is a sunday forever candle's estimated burn time?
for our 9oz candles, 40 hours. for our 11oz candles, 60 hours.
my bracelet broke, what do i do?
we hand make each and every bracelets, so from time to time a knot may not be tied perfectly or tight enough. if you're having trouble with your bracelet send us an email and we'll help you out. if it's been a few months and it breaks - that means it's probably diong its job of protecting you and it's time for a new one!
do i need to take off my jewelry for showering, swimming etc?
this is a very personal choice. we choose to never take off our bracelets, necklaces or anklets. They can withstand quite a bit of wear and tear but if you're concerned about them turning a bit or getting a dirty you should probably remove them. we like them to look worn and broken in, we like character :)
Are fragrances safe ?
Yes, fragrance products are safe. The Fragrance Industry worldwide is regulated by The International Fragrance Association (IFRA), an organization created in 1973. IFRA establishes the standards for fragrance materials, limiting or prohibiting the use of ingredients, based on the findings of The Research Institute for Fragrance Materials, Inc. (RIFM). RIFM is a non profit corporation created in 1966 and stands as the international scientific authority for the safe use of fragrance materials. All our products are formulated to comply with the most recent IFRA standards and regulations. IFRA certificates for our products are available upon request at thesocietyofscent.info.
What about allergies?
Like certain food ingredients, fragrance materials may trigger allergies even when they come directly from nature. In fact, the highest number of potential allergens are in essential oils! It is practically impossible to create an allergen-free/100% natural fragrance. There is a lot of misinformation on this subject, and the bottom line is that if you notice rashes on your skin when using a particular fragrance, you should either spray it exclusively on your clothes or stop using it. If the allergic reaction is respiratory, common sense dictates that you stop using the product, and maybe even stop wearing any type of fragrance, as there is no good way to anticipate which fragrance is going to trigger an allergy or not. The unfortunate truth is that you being allergic is not necessarily a problem with the way the product is designed or the quality and safety of its materials. To dive deeper into the subject of Safety as it pertains to allergies, The European Commission has made it mandatory for any brand sold in Europe to label 26 recognized allergens present in a scented product and although we sell our brands in the US only, we have decided to follow this policy and label every product in the SO SCENT° line accordingly.
want to leARN MORE ABOUT FRAGRANCE?
VISIT OUR MASTER PERFUMERS VIA THEIR WEBSITE https://www.thesocietyofscent.com
WHEN WILL MY ORDER SHIP?
YOUR ORDER WILL TYPICALLY SHIP WITHIN 1-2 DAYS OF PURCHASE DATE. IF PLACED ON A FRIDAY OR OVER THE WEEKEND, ORDERS WILL BE SHIPPED THE FOLLOWING BUSINESS DAY.
WHAT IF I WANT TO PLACE A LARGE ORDER for weddings or corporate gifts?
WE DO OFFER SPECIAL DISCOUNTS FOR LARGE ORDERS, JUST E-MAIL US AT NICETHINGS@SUNDAYFOREVER.COM
What if I need to change or cancel my order?
You can request to cancel your order so you can place a new order with the changes you need, but we try to ship as fast as we can, and once an order ships, we’re unable to cancel it. If you do end up needing us to cancel an order, please reach out to CUSTOMERSERVICE@SUNDAYFOREVER.COM as soon as possible. Be sure to include your full name, order number, and address in your request. We will try our best to catch your order before it ships.
What if something I ordered arrived damaged?
We're sorry about that! Contact email@example.com right away & we'll help you out.
My package is lost!
Oh no! If your package has been lost in transit, please reach out to usps directly. unfortunately After an order has left our loving hands we cannot be held responsible for lost or stolen packages. We recommend that you contact usps with your tracking info immediately.
What is your online return policy?
We accept returns or exchanges within 14 days of the original purchase date. Please email firstname.lastname@example.org if you wish make an exchange, and one of our team members will assist you as soon as possible.