YOU HAVE QUESTIONS? WE HAVE ANSWERS.
Where are you located?
New York City, New York.
Do you have a store i can visit?
we're an online store,but we do offer private in-studio appointments where you can come in, shop, sip on tea or wine and enjoy. to make an appointment just send over an e-mail email@example.com
Where are your products made?
All Sunday Forever products are made in the USA.
What sizes do your kimonos come in?
currently we make one size but are working to size up. by nature, kimonos are sized generously but we are in the process of developing an extended size.
wHAT ARE YOUR CANDLES MADE OF?
we use only 100% cotton wicks and a high quality COCONUT AND SOY BLEND wax FOR a clean, slow burn.
we also work with a mission based company out of massachusetts to pour and hand package our candles. WE CHOSE THIS PARTICULAR MANUFACTURER NOT ONLY BECAUSE OF THEIR HIGH QUALITY HAND-POURED AND HAND LABELED PRODUCTION METHODS BUT ALSO BECAUSE THEY SUPPORT FEMALE REFUGEES AND ARTISANS THROUGH CANDLE MAKING, allowing them to earn a fair lving wage.
what is a sunday forever candle's estimated burn time?
for our 9oz candles, 40 hours. for our 11oz candles, 60 hours.
my bracelet broke, what do i do?
we hand make each and every bracelet, so from time to time a knot may not be tied perfectly or tight enough. if you're having trouble with your bracelet send us an email and we'll help you out. if it's been a few months and it breaks - that means it's probably doing its job of protecting you and it's time for a new one!
do i need to take off my jewelry for showering, swimming etc?
this is a personal choice. we choose to never take off our bracelets, necklaces or anklets. They can withstand quite a bit of wear and tear but if you're concerned about them turning a bit or getting a dirty you should probably remove them. we like them to look worn and broken in, it gives them character :)
ArE YOUR FRAGRANCES SAFE AND NON-TOXIC?
YES!!! fragrance products are safe. The Fragrance Industry worldwide is regulated by The International Fragrance Association (IFRA), an organization created in 1973. IFRA establishes the standards for fragrance materials, limiting or prohibiting the use of ingredients, based on the findings of The Research Institute for Fragrance Materials, Inc. (RIFM). RIFM is a non profit corporation created in 1966 and stands as the international scientific authority for the safe use of fragrance materials. All our products are formulated to comply with the most recent IFRA standards and regulations.
What about allergies?
Like certain food ingredients, fragrance materials may trigger allergies even when they come directly from nature. In fact, the highest number of potential allergens are in essential oils! It is practically impossible to create an allergen-free/100% natural fragrance. There is a lot of misinformation on this subject, and the bottom line is that if you notice rashes on your skin when using a particular fragrance, you should either spray it exclusively on your clothes or stop using it. If the allergic reaction is respiratory, common sense dictates that you stop using the product, and maybe even stop wearing any type of fragrance, as there is no good way to anticipate which fragrance is going to trigger an allergy or not. The unfortunate truth is that you being allergic is not necessarily a problem with the way the product is designed or the quality and safety of its materials. To dive deeper into the subject of Safety as it pertains to allergies, The European Commission has made it mandatory for any brand sold in Europe to label 26 recognized allergens present in a scented product and although we sell our brands in the US only, we have decided to follow this policy.
want to leARN MORE ABOUT FRAGRANCE?
VISIT OUR MASTER PERFUMERS VIA THEIR incredibly informative WEBSITE https://www.thesocietyofscent.com
WHEN WILL MY ORDER SHIP?
YOUR ORDER WILL TYPICALLY SHIP WITHIN 1-2 DAYS OF PURCHASE DATE. IF PLACED ON A FRIDAY OR OVER THE WEEKEND, ORDERS WILL BE SHIPPED THE FOLLOWING BUSINESS DAY.
WHAT IF I WANT TO PLACE A LARGE ORDER for corporate gifts, etc?
WE DO OFFER SPECIAL DISCOUNTS FOR LARGE ORDERS, JUST E-MAIL US AT NICETHINGS@SUNDAYFOREVER.COM
What if I need to change or cancel my order?
If your order hasn’t shipped yet send us an e-mail and we’ll do our best to change or cancel your order, no problemo.
What if something I ordered arrived damaged?
That’s a bummer, especially because we put extra care and attention in packing our items safely, however once your nice things leave our care, it’s a bit out of our control. Not to worry though, we’ll make it right! e-mail us right away & we'll help you out.
My package is lost (or maybe stolen?)!
first things first, track your item and reach out to your local usps directly. unfortunately After an order has left our loving hands we can’t be held responsible for lost or stolen packages.
What is your online return policy?
We accept returns or exchanges within 14 days of the original purchase date. e-mail firstname.lastname@example.org and we’ll issue a return label which you’ll receive via e-mail. Once we receive the return we’ll issue a full refund minus the cost of return shipping.